Facebook CRM’, is a new application created by software development company LINK Development to enable companies to communicate with and handle queries from customers through Facebook. The new application adapts Microsoft’s ‘Dynamics CRM’ technology to the Facebook platform, enabling companies with this system in place to conveniently deliver services through Facebook. The companies’ customers, for example, can submit queries/requests from their Facebook screen, and be able to track the status of their submitted request and get real-time feedback. Interesting spin on social networking for busininess in my opinion.
Tag Archives: facebook
Facebook CRM
Facebook is almostMobile Social Networking
According to a recent online survey* conducted by ABI Research, nearly half (46%) of those who use social networks have also visited a social network through a mobile phone. Of these, nearly 70% have visited MySpace and another 67% had visited Facebook. No other social networking site reached 15% adoption mobile adoption.
So what are these consumers doing when they access their mobile social network? The biggest features consumers use when accessing a social network on their phone is checking for comments and messages from their friends, with both of these features registering above 50% for mobile social network users. Posting status updates also has proven popular, with over 45% of mobile social users letting others what they are up to via their phone.
Nice quote about Mobile Social Networking
Kent Ferguson, Client Services Manager, Nielsen Mobile: “Social networking is already a global phenomenon, and mobile could be the next big thing in the space. Large numbers of people are interacting with their social networking profiles while they’re on the move. There could be increased consumer demand for mobile social networking driven by the flat fee price plans offered by the leading operators that give subscribers unlimited mobile Internet access.”
Blackberry & Facebook
BlackBerry users have racked up more than one million downloads of a Facebook app in the five months since it launched.
Facebook for BlackBerry, allows users to perform a variety of tasks including sending and viewing messages, making Wall posts and ‘poking’ other Facebook users. A user’s status message can also be updated on the go, and friend requests can be made and responded to. In addition, users can take photos on their phones and upload them directly to Facebook.
Facebook and the iPhone
Check out this link http://iphone.facebook.com/#home.php if you have an iphone and a facebook account.
